Return & Refund Policy
Welcome to Christmas Factory's Return & Refund Policy. Your satisfaction is important to us, and we strive to ensure that you are happy with your purchases from our website. This Return & Refund Policy outlines the terms and conditions regarding returns, refunds and exchanges for products purchased from Christmas Factory. Please read this Policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms outlined below.
Refunds
Refunds are allowed within 7 days from the date of delivery of your order if there is a manufacturing fault with the product. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging, please contact us at info@christmasfactory.com.au within 7 days of receiving the product. We will provide instructions on how to proceed with the refund.
Returns
At Christmas Factory, we aim to provide you with high-quality products and excellent customer service. If you receive a product that is defective or damaged due to manufacturing faults, we are here to assist you. We accept returns within 7 days from the date of delivery for items deemed to have a manufacturing fault. To initiate a return, please contact us at info@christmasfactory.com.au to receive further instructions. Please note that returns are only accepted for items that are unused and in their original packaging. However, we regret to inform you that we do not accept returns for change of mind or if you simply no longer want the product. We encourage our customers to carefully consider their purchases before placing an order to avoid any inconvenience. If you have any questions or concerns regarding returns, feel free to reach out to our customer service team for assistance. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.
Exchanges
We only replace items if they are defective or damaged due to manufacturing faults. If you need to exchange it for the same item, please contact us at info@christmasfactory.com.au within 7 days of receiving the product. We will provide instructions on how to proceed with the exchange.
Warranty
Products purchased from Christmas Factory come with a warranty against manufacturing faults. However, any wrongdoing or misuse of the product by the customer will void the warranty and any entitlement to refunds or exchanges on the said product.
Non-Refundable Items
Certain items are exempt from being refunded. These include:
- Gift cards
Shipping
To return your product, you should contact us at info@christmasfactory.com.au for further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Christmas Factory
[Insert Address]
+61 426 026 404
info@christmasfactory.com.au
